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1.
Why I cannot place calls to a phone number? |
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Make sure you have a valid ITSP account. You can
view your account balance by clicking Account and
login to My Information page. |
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Check the number you dialed including country
code, area code and phone number. |
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Make sure there is no other people login using
your user name and password. |
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Make sure you are connected to DSG ITSP Network.
When connected, the status button on SoftPhone is
green and states ON; on USB Phone S200, the LED
labeled ready is on |
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Check if you are in PC-to-Phone Mode. |
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2.
Why I cannot log in? |
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Make sure your have valid ITSP account. When you
login using a user name without valid ITSP account,
you are not able to launch DSG SoftPhone application.
After you obtain a valid ITSP account, go to http://Softphone.dsg.com.tw. Using your user name and
password to login and go to Modify ITSP Account
to edit your new ITSP account. |
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Make sure your computer is connected to the Internet. |
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Make sure there are no other people using your
user name, password or ITSP account. |
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3.
Why I cannot make calls to a remote PC installed DSG SoftPhone
or user equipped IPStar, InterStar and InterPhone? |
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Make sure the remote party obtains a real IP address.
You are not able to reach a PC or other DSG VoIP
Device users configured a private IP address. |
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Make sure there are no other people using your
ITSP account. |
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Make sure you are connected to DSG ITSP Network.
When connected, the status button on SoftPhone is
green and states ON and on USB Phone S200, the LED
labeled ‘ready’ is on. |
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Check if you are in PC-to-IP mode. |
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4.
Why I cannot launch my DSG SoftPhone application? |
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Make sure you are not running other voice messaging
software on your computer. |
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Make sure your computer is connected to the Internet. |
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5.
Why I cannot hear the voice of the remote party when using
USB Phone S200? |
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Make sure your audio device is directed to USB
Phone S200. You can click Options and start Audio
Set Wizard again to set the preferred audio device
to USB Phone S200. |
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Make sure you do not set USB Phone S200 to be
“mute”. |
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Make sure your USB Phone S200 is connected to
your computer properly. |
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6.
Why I cannot hear the voice of the remote party with my
microphone and speakers? |
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If you use your microphone and speaker, make sure
they are connected to your computer properly. |
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Make sure your preferred audio device on DSG SoftPhone
is directed to your audio device. |
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Make sure the audio volume of your computer system
is turned on. |
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Make sure your computer is installed a sound card. |
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Make sure there is nothing running on your computer
such as CD player, MP3 player, etc. that may be
using your sound card. |
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